Frequently Asked Questions

Everything you need to know about your Gentle Fawn experience.

When will my order ship?

Most orders are processed and shipped within 1-2 business days. Once your package is on its way, you will receive a confirmation email with a tracking number.

What is your return policy?

We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.

Do you offer international shipping?

Yes, we ship to a wide range of international destinations. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I care for my Gentle Fawn garments?

To maintain the quality of our fabrics, we recommend following the care instructions on the inner label of each garment. Generally, we suggest hand washing or using a gentle cycle in cold water and laying flat to dry.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.

Can I modify or cancel my order after it has been placed?

Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 60 minutes of the order being placed. Please contact our support team immediately for assistance.